24 Hour Fitness myStore Return Policy:
Returns Basics:
We make it simple and convenient to return mystore.com purchases. All mystore
purchases must follow the below return process. 24 Hour Fitness clubs will not accept
mystore returns. To receive credit for returns, items must be returned within 30 DAYS of
the original purchase date. You will receive a credit for your purchase only if it meets the
criteria in our return policy. We do not offer merchandise exchanges. This policy applies
only to purchases made directly from mystore.com and may vary slightly from 24 Hour
Fitness club return policy. Please Contact Us with any questions as it relates to our return
policy.
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The bodybugg® (Version 3) and new bodybuggSP™ armbands and digital display device must get CUSTOMER
SERVICE approval prior to return of the product. Simply click Contact Us and state
your reason for your return request and include your order number. For questions
about the bodybugg systems, please refer to the bodybugg® Frequently Asked
Questions. Refunds will not be granted after 30 days.
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Health & Fitness Tracking products - opened or unopened and in original packaging.
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Apparel / Accessories / Shoes - unworn/unused, unwashed with all original tags and
labels attached to the item in the original packaging.
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Nutritional Products - unopened and in original packaging.
For items that are returned correctly according to our policy, you can expect a full refund
in the same form of payment originally used for the purchase. Please allow 1-2 billing
cycles for the refund credit to return on your credit card statement.
How to return an item:
The original packing slip is required for reimbursement of the full purchase price. We
will only refund shipping charges if we've sent the wrong item or if the item sent is
defective. Please note that we do not have the ability to track your return. Please refer to
your carrier of choice for their tracking services. For your convenience we provide you
with the UPS customer service website, www.ups.com should you choose them as your
carrier.
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Place the merchandise to be returned in the box it was received.
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Include the original packing slip to ensure accurate processing for the item(s) being returned.
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Note on the packing slip that this is a "Return" and specify what items are to be returned.
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Address the box to:
UPS - 24 Hour Fitness
11991 Landon Drive
Mira Loma, CA 91752
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Ship using the carrier of your choice
We are not responsible for lost or stolen merchandise. When your return has been received and
processed, we will credit the credit card account used on the original purchase for the amount of
the return, less shipping and any applicable tariffs and taxes.
Defective merchandise
We fully guarantee our merchandise to be free of manufacturing defects, and will accept any defective items for full refund or exchange.
- The bodybugg systems: please contact bodybugg support at 866-314-9423 between the hours of 7am - 7pm, Monday through Friday PST. You can also email support@bodybugg.com. For questions about the bodybugg systems, please refer to the bodybugg® Frequently Asked Questions.
- All other products: Please Contact Us and provide the following information:
- Order Number
- Explain the reason why you feel the item is defective.
- Let us know if you would like a full refund or a replacement.
